SHIPPING POLICY

Last updated: September 15, 2026

At Detailix, we aim to process and deliver your order as quickly and reliably as possible. Please review the information below before placing your order.

ORDER PROCESSING

All orders are processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Business days do not include weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information, where available.

SHIPPING TIMES

After your order has been processed, estimated delivery typically takes:

7–10 business days

Please note that processing time and shipping time are separate. Therefore, the total estimated time from placing your order until delivery is generally 8–13 business days.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, public holidays or other logistical disruptions.

FREE SHIPPING

We offer FREE shipping on qualifying orders of €22 or more, subject to the conditions displayed at checkout.

For orders below the free-shipping threshold, any applicable shipping costs will be calculated and displayed at checkout before payment is completed.

Promotional shipping offers may be modified or discontinued for future orders at our discretion.

ORDER TRACKING

Once your order has been shipped, you will receive an email containing your tracking number or tracking link, where tracking is available.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at thedetailixshop@gmail.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If an order cannot be delivered because incorrect or incomplete shipping information was provided, please contact us so we can review the available options.

DELAYED ORDERS

Occasional delays may occur due to circumstances outside our reasonable control.

If your order has not arrived within the expected delivery timeframe, please check your tracking information first and then contact us at thedetailixshop@gmail.com if you need assistance.

We will help you review the status of your shipment.

LOST OR DAMAGED ORDERS

If your order arrives damaged, or you believe it has been lost during transit, please contact us as soon as possible at thedetailixshop@gmail.com with your order number and relevant information.

For damaged products, we may ask you to provide photographs of the product and packaging so that we can assess the issue and offer an appropriate solution.

Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.

CUSTOMS, DUTIES AND TAXES

Depending on the destination country, an order may be subject to customs procedures, import duties or taxes.

Where additional charges legally apply and are not collected by Detailix at checkout, they may be the responsibility of the recipient. Any applicable charges and responsibilities will be handled in accordance with the laws of the destination country.

RETURNS AND REFUNDS

Shipping-related refund and return requests are handled in accordance with our Refund & Return Policy.

Detailix also offers a 30-Day Money-Back Guarantee, subject to the conditions specified in our Refund & Return Policy and without limiting any statutory consumer rights.

CONTACT US

If you have any questions regarding shipping or your order, please contact us:

Detailix
Email: thedetailixshop@gmail.com
Business Address: Carretera de Valls 2, 08710 Santa Margarida de Montbui, Barcelona, Spain
Phone: +34 676 548 950
NIF: 47121968M